LogMeIn Rescue is a comprehensive software that offers remote support to a wide range of platforms, allowing technicians based anywhere in the world to "teleport" on the customer premises and fix problems as if they were next to the personnel having an issue.
It's easy to use for both administrators and clients, allowing big names in the industry to even install a queuing system where customers await the solution while technicians pick up tickets in a couple of moves.
Get the power to access a device from anywhere in 20 seconds or less, without any pre-installed software.
Support more devices and applications with more device coverage than any other remote support provider.
See problems through the eyes of others without ever leaving a call center or office.
Provide secure support with optimized security features and a commitment to annual security audits.
Create a centralized support process with APIs, SDKs and other integrations.
Customize your support to fit your end users’ needs and get the insight you need through monitoring and reporting.
Represent your brand in the best way possible with customizable features and full integration.
Customer experience is becoming a key brand differentiator for product and service companies alike. To deliver a superior customer experience, organizations must have superior customer support tools and processes. In this tech dossier, we address key customer support challenges companies are facing today such as:
Robust remote support solutions, like Rescue by LogMeIn, can not only alleviate these challenges but elevate the customer experience. Learn how Rescue can help your company build lasting relationships with your customers.